Refund policy

Sure! Here's a professional and clear Return and Exchange Policy tailored for your Shopify store, DecordaddyStore. You can copy and paste this into your policy page:

Return & Exchange Policy

Thank you for shopping with DecordaddyStore! We want you to be completely satisfied with your purchase. Please review our return and exchange policy below:

Returns

If you are not entirely satisfied with your purchase, we're here to help.

  • Eligibility: Returns are accepted within 14 days of receiving your order.

  • Condition: Items must be unused, in their original packaging, and in the same condition you received them.

  • Non-Returnable Items: Customized or personalized items, sale items, and gift cards are non-refundable.

To start a return, please contact us at support@decordaddystore.com with your order number and reason for return. We’ll provide instructions for returning your item.

Exchanges

We offer exchanges for defective, damaged, or incorrect items only.

  • Timeframe: Please contact us within 7 days of delivery if your item arrived damaged or defective. Opening Video Is Compulsory 

  • How to Request: Email support@decordaddystore.com with your order number and a photo of the item.

Refunds

Once we receive your return, we will inspect it and notify you of the status. If approved:

  • A refund will be issued to your original payment method within 5–7 business days.

  • Shipping charges are non-refundable, unless the return is due to our error.

Shipping Returns

Customers are responsible for return shipping costs unless the item is defective or incorrect.